Doing a full Profile Wipe on the local computer.Making a new Mail Profile and re-setting up Outlook.I’ve tried the following to fix the issue on the machines where this recurs with no luck: Sometimes this will keep happening when the user reboots the computer or the computer updates. The issue seems to stem from a corrupted OST file or something. Step 3 – Look for a file in that directory called Delete it. Tip: You can do this remotely by navigating to \\\C$\Users\\AppData\Local\Microsoft\Outlook
Step 2 – Navigate to the following directory on the user’s machine: C:\Users\\AppData\Local\Microsoft\Outlook It isn’t really frozen, it’s just stuck most of the time. You can kill the task remotely or just close the load screen window. Step 1 – Either close Outlook or have the user do it. Fix Outlook 2016 Freeze on “Loading Profile” Screen If anyone knows what actually causes this problem, and an actual fix, rather than the below “band-aid” I’d love to hear it and will give credit in an addendum to the article. It usually happens after the user reboots. I have seen a few computers where, it still does this despite a local profile wipe (which on Windows 10 is not the best idea apparently). The first few times I encountered it the below fix resolved it completely after one time. This seems fairly specific to machines connected to an Exchange account of some kind. I’ve noticed that sometimes that Outlook 2016 will freeze on the “Loading Profile” screen on Windows 10 computers.
So consider this article “ongoing” for now. I haven’t found a permanent fix for this problem in all cases.
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